It has started having a big problem - it turns on fine, but on three occasions after being on for a while, it has turned off and then reboots with a recovery screen coming up. In addition to the full McAfee scan, I would recommend that you download and install the free version of Malwarebyte's Anti-malware. I ran a full virus scan with the McAffee software that came with the computer and no viruses. My computer has zapped out two more times since I contacted Dell.
|Date Added:||8 August 2005|
|File Size:||60.78 Mb|
|Operating Systems:||Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X|
|Price:||Free* [*Free Regsitration Required]|
Please download MiniToolBox by farbarsave it to your Desktop, then run it. I begin to question infection either past or present.
Posted 13 October - fell Register a free account to unlock additional features at BleepingComputer. It would be good to definitely rule out infection as a cause for your restarts.
Make sure you document any errors. Remember me This is not recommended for shared computers.
Computer zapping out - potential diagnosis?
I'm confused as to why the original Dell tech person did not tell me this, but I'm glad that perhaps the problem has been found.
New York Local time: He said that this clears static from the computer.
Click here to Register a del account now! Check the following checkboxes: No Proxy Server is set. Let's keep our fingers crossed on resolution of this.
Record any error codes. Using the site is easy and fun.
I would recommend that you run all extended tests, because you want to find any errors while the computer is still under warranty. Posted 12 October - Read the Forum rules, give a detailed description of the problem, and post a link to this topic.
Computer zapping out - potential diagnosis? - Internal Hardware
Started by mujibyepiOct 11 He checked my service request number from when I contacted Dell last week, and he replied that there is a problem with my video card. Posted 15 October - Thanks so much for daignostics help. Good idea to keep Dell involved, if you can, especially since warranty is about to or has just expired.
Yes, I would definitely contact Dell while the computer is still under warranty. The definitions should be updated automatically. Several functions may not work. I'll do the suggested things regarding outdated software. Community Forum Software by IP. If PSA doesn't find any problems, there are ways to run more extensive hard drive and memory tests.
Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown 230 on the site. Run a full scan and report ojline malware; hopefully "none.
I'll keep my fingers crossed since the warranty expires tomorrow! My guess is they are going to want you to run the built-in Dell Diagnostics to test your computer hardware.